PRIVACY POLICY, TERMS OF SERVICE
& COACHING ETHICS

Shannon A. Fisher c/o 5 Fish Ventures Inc. 

Last Updated: May 2026

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PART ONE: PRIVACY POLICY

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WHO WE ARE

5 Fish Ventures Inc. is a coaching and education company operated by Shannon A. Fisher, based in Ontario, Canada. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, take part in our programs, or use any of our services.

Your privacy matters to us. We will never sell your data.

WHAT WE COLLECT

When you interact with 5 Fish Ventures Inc.  whether visiting our website, completing an assessment, applying for a program, or making a purchase, we may collect the following:

Contact information: your name and email address, provided when you opt in, register, apply, or purchase.

Payment and billing information: collected and processed securely through Stripe. We do not store your full credit card number.

Quiz and assessment responses: information you submit through our Strain and Capacity Quiz or other assessments, hosted through Scorecard.

Health and wellness context: information you voluntarily share through coaching intake forms, applications, or sessions, related to your wellbeing, stress, lifestyle, or personal circumstances.

Technical data: browser type, device, IP address, and pages visited, collected automatically to support website function and analytics.

HOW WE USE YOUR INFORMATION

We use your information to:

- Deliver coaching programs, courses, and digital products you have purchased or enrolled in

- Send email content you have opted into, including quiz results, program information, and nurture sequences

- Personalize your experience based on your assessment results or coaching intake

- Process payments and provide receipts

- Improve our offerings and understand how our content is used

- Meet our applicable legal obligations

We do not sell, rent, or trade your personal information to any third party for their marketing purposes. Ever.

THIRD-PARTY TOOLS

We work with the following trusted platforms that may handle your data as part of delivering our services:

Kit (formerly ConvertKit): email marketing and digital product delivery

Stripe: payment processing (PCI-DSS compliant)

Scorecard: quiz and assessment hosting

Typeform: application and intake form collection

Duda: website hosting and page delivery

Each platform operates under its own privacy policy. We encourage you to review them directly. By using our services, you acknowledge that your data may be processed by these platforms on our behalf.

YOUR RIGHTS

Under applicable Canadian privacy law, including PIPEDA and CASL, you have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Withdraw consent and unsubscribe from email communications at any time using the unsubscribe link in any email we send

- Request deletion of your personal data, subject to any legal retention requirements

To exercise any of these rights, please contact us at shannon@shannonafisher.com.

DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information. No method of online data transmission is completely secure, and we cannot guarantee absolute security. We are committed to protecting your information to the best of our ability and will notify you in the event of a breach that may affect you, as required by law.

COOKIES

Our website uses cookies to support functionality and analyze traffic. You may adjust your browser settings to decline cookies, though some site features may not function as intended. We do not use cookies for third-party advertising purposes.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. When we do, we will update the date at the top of this document. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

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PART TWO: TERMS OF SERVICE

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AGREEMENT TO THESE TERMS

By accessing our website or purchasing, enrolling in, or participating in any coaching program, course, or digital product offered by Shannon A. Fisher c/o 5 Fish Ventures Inc, you agree to be bound by these Terms of Use in full.

Please read them carefully. If you do not agree with any part of these Terms, please do not use our services.

These Terms apply to all clients, purchasers, and users and may be updated at our discretion. Your continued use of our services following any update constitutes your acceptance of the revised Terms.

All services are intended for individuals 18 years of age or older. By purchasing or participating, you confirm that you are at least 18 years of age.

DEFINITIONS

"Company," "we," "us," or "our" means Shannon A. Fisher c/o 5 Fish Ventures Inc.

"Client," "you," or "your" means any purchaser, participant, applicant, or user of our coaching, courses, or course materials.

"Coaching and Courses" means any paid coaching program, course, digital product, or educational offering provided by 5 Fish Ventures Inc., including but not limited to the Resilience Reset Toolkit, Reclaimed and Reimagined, and any future offerings, delivered in any format or through any platform.

"Course Materials" means any video, audio, written content, templates, tools, workbooks, modules, lesson plans, assessments, or other materials created by us and provided to you as part of our Coaching and Courses.

"Improper or Unauthorized Use" means copying, reproducing, reselling, distributing, adapting, or using our Coaching and Course Materials in any manner that earns you money or commercial value, or that has not been expressly authorized by us in writing.

OUR SERVICES

5 Fish Ventures Inc. offers coaching programs, courses, and digital products designed to support resilience, leadership, and personal transformation. The specific scope, format, and delivery of each offering is described on the relevant sales or information page for that program or product.

We reserve the right to modify, update, suspend, or discontinue any offering at any time. We also reserve the right to adjust the format, methodology, or delivery of our Coaching and Courses at our sole discretion, with reasonable notice where possible.

IMPORTANT: NOT THERAPY OR MEDICAL ADVICE

Our Coaching and Courses are educational and coaching in nature. They are not a substitute for professional mental health therapy, clinical counselling, or medical treatment, and should never be treated as such.

Shannon Fisher is a certified coach and mental health facilitator. She is not a licensed therapist, psychologist, social worker, or physician. Nothing in our Coaching and Courses constitutes a diagnosis, treatment plan, clinical assessment, or medical recommendation of any kind.

You acknowledge that:

- Coaching is a distinct service from therapy or counselling

- You are responsible for your own wellbeing and any decisions you make as a result of our work together

- Results from coaching are not guaranteed and will vary by individual

- If the nature of what you are navigating falls outside the scope of coaching, we will tell you honestly and, where appropriate, support you in finding the right professional resource

If you are experiencing a mental health crisis, please contact a qualified mental health professional or a crisis support service immediately.

INTELLECTUAL PROPERTY: OUR LICENSE TO YOU

All content within our Coaching and Courses; including but not limited to the FISHER Method framework, program materials, templates, tools, written content, visual assets, audio recordings, assessments, and all branding including "Wholeness is the New Hustle" and "Your Life Reimagined" — is owned by or licensed to 5 Fish Ventures Inc. and is protected by applicable copyright, trademark, and intellectual property law.

When you purchase or access our Coaching or Course Materials, you are granted a revocable, non-transferable, personal, non-commercial license to use those materials for your own individual use only.

This license does not permit you to:

(a) Copy, share, reproduce, or distribute our Coaching or Course Materials in whole or in part

(b) Use, adapt, or present our content as if it were created by you

(c) Sell, trade, gift, or transfer our Coaching or Course Materials to any other person or business

(d) Use our Coaching or Course Materials in any way that earns you money, commercial advantage, or other valuable consideration

(e) Incorporate our content into your own courses, programs, products, or services without our express written permission

(f) Use our trademarks, taglines, or brand assets without our express written permission

Any request for permission to use our content must be made in writing to hello@5fishventures.com before use. All rights not expressly granted in these Terms are reserved by 5 Fish Ventures Inc.

YOUR LICENSE TO US

By submitting any content through our Coaching, Courses, or associated platforms — including application responses, intake forms, comments, or contributions in group spaces — you represent that you own that content and grant us a non-exclusive, royalty-free license to use it for the sole purpose of delivering and improving our services.

We will not share the content of your personal sessions or your story publicly without your explicit written consent.

MEDIA RELEASE

By participating in our Coaching and Courses, including group coaching calls, community spaces, or social platforms connected to our programs, you consent to the possible use of photographs, video recordings, audio recordings, or written contributions that may include your voice, image, or likeness, for use in our current or future program delivery or marketing efforts, without compensation to you.

This applies to group program settings; consent will also be asked. Content shared in private one-on-one coaching sessions will not be used for marketing purposes without your separate written consent.

PURCHASES AND PAYMENT

All purchases are made in Canadian dollars unless otherwise stated. By providing your payment details, you authorize us to charge the applicable fee for the Coaching or Course you have selected.

If you are enrolled in a payment plan, payments are due on the dates specified at the time of purchase. A two-day grace period applies to missed payments. If payment is not received within that grace period, we reserve the right to suspend or terminate your access to the program immediately and without further notice.

You remain financially responsible for all fees agreed to at the time of purchase or enrolment, regardless of whether you choose to continue participating. Voluntary withdrawal from a program does not relieve you of payment obligations.

We reserve the right to pursue collection of outstanding balances through a collection agency or legal counsel and to report delinquent accounts to credit reporting agencies as permitted by applicable law.

REFUND POLICY

Because of the significant time, preparation, and care that go into creating and delivering our Coaching and Courses, we operate under a no-refund policy unless otherwise required by law or specified in a separate program agreement.

Digital products (such as the Resilience Reset Toolkit): All sales are final at the time of purchase. If you experience a technical issue that prevents you from accessing your purchase, please contact us at shannon@shannonafisher.com within 7 days, and we will work to resolve it.

Coaching programs (such as Reclaimed and Reimagined): Refund eligibility, if any, will be outlined in your individual program agreement signed at the time of enrolment. In the absence of a separate written agreement, all fees paid are non-refundable once program access has been granted.

By purchasing or enrolling in any of our Coaching and Courses, you acknowledge and accept this refund policy.

CHARGEBACKS AND PAYMENT DISPUTES

By agreeing to these Terms and completing a purchase, you acknowledge our refund policy. Any chargeback, payment reversal, or cancellation initiated by you that is inconsistent with this policy constitutes a breach of these Terms.

In the event of a chargeback, we reserve the right to dispute it directly, report the matter to credit reporting agencies, and pursue recovery of the outstanding amount through appropriate legal means.

If you have a concern about a charge, please contact us directly at shannon@shannonafisher.com before initiating a dispute with your financial institution. We are committed to resolving genuine billing issues in good faith.

TERMINATION

You may terminate your participation in any Coaching or Course at any time by notifying us in writing at shannon@shannonafisher.com. Termination does not relieve you of any outstanding payment obligations.

We reserve the right to terminate your access to any Coaching, Course, platform, or community at our sole discretion, at any time, if we determine that you have violated these Terms, engaged in conduct harmful to other participants, or acted in a manner inconsistent with the values and standards of our community.

Upon termination by either party, any outstanding balance owed to us becomes immediately due.

PERSONAL RESPONSIBILITY AND ASSUMPTION OF RISK

You agree that you are accessing our Coaching and Courses using your own judgment and at your own risk. You understand that no specific results are guaranteed. You are solely responsible for your own decisions, actions, and outcomes, including any decisions made based on content, tools, or guidance provided through our programs.

EARNINGS DISCLAIMER

We make no representations regarding income, business outcomes, career results, or financial gains that may or may not result from your participation in our Coaching and Courses. Individual results vary and are never guaranteed.

WARRANTIES DISCLAIMER

Our Coaching and Courses are provided "as is" and without warranties of any kind, express or implied, to the fullest extent permitted by applicable law. We do not warrant that our services will be uninterrupted, error-free, or free from technical limitations at all times.

FORCE MAJEURE

We shall not be held liable for any failure or delay in delivering our services resulting from circumstances beyond our reasonable control, including but not limited to power outages, illness, natural disasters, governmental orders, or public health emergencies.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, 5 Fish Ventures Inc. and Shannon Fisher shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our Coaching, Courses, or Course Materials, including but not limited to lost income, business interruption, emotional distress, or decisions made based on our content or coaching.

Our total liability for any claim arising from our services shall not exceed the total amount you paid for the specific program or product giving rise to the claim.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless 5 Fish Ventures Inc., Shannon Fisher, and any affiliated agents, contractors, or representatives from and against any claims, damages, costs, or expenses — including reasonable legal fees — arising from your use of our services, your breach of these Terms, or your conduct in connection with our programs.

LINKS TO THIRD-PARTY WEBSITES

Our website or Course Materials may contain links to third-party websites or platforms for your convenience. These links do not constitute our endorsement of those websites. We have no control over their content and accept no responsibility for any loss or damage that may arise from your use of them.

DISPUTE RESOLUTION

This section does not apply to residents of the Province of Quebec.

In the event of a dispute, both parties agree to first attempt resolution through direct written communication. If resolution cannot be reached within a reasonable period of time, disputes shall be submitted to binding arbitration before a single arbitrator practicing in the Province of Ontario, selected jointly by both parties.

The only remedy available through arbitration is a refund of amounts paid to date. No consequential, punitive, or aggravated damages may be awarded through this process. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction in Ontario.

Arbitration shall take place in the Province of Ontario, Canada. The prevailing party shall be entitled to reasonable legal costs.

You agree not to engage in any public or private conduct, including on social media or in online communities, designed to disparage 5 Fish Ventures Inc., Shannon Fisher, or any of our Coaching and Courses. This does not restrict you from sharing your honest experience through lawful means or as required in a legal proceeding.

GOVERNING LAW

These Terms of Use and all agreements between us shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada, as applicable.

SEVERABILITY

If any provision of these Terms is found to be void or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

ENTIRE AGREEMENT

These Terms of Use, together with any program-specific agreement you have signed, constitute the entire agreement between you and 5 Fish Ventures Inc. regarding the use of our Coaching and Courses. They supersede all prior representations, arrangements, or agreements, whether written or oral.

SURVIVAL

All provisions relating to intellectual property, confidentiality, disclaimers, limitations of liability, refund policy, and dispute resolution survive the termination of any agreement between us.

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PART THREE:
COACHING ETHICS & CONFIDENTIALITY

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OUR COMMITMENT

5 Fish Ventures Inc. is committed to practicing coaching at the highest ethical standard. Our approach is grounded in respect for the whole person, the sanctity of the coaching relationship, and the belief that lasting change requires a foundation of genuine trust.

CONFIDENTIALITY

What you share in a coaching session stays in the coaching session.

All coaching conversations, whether one-on-one or within a closed group coaching container, are held in strict confidence by Shannon Fisher and any affiliated coaches or team members associated with 5 Fish Ventures Inc.

We will not disclose the content of your sessions, your personal information, or anything you share in the context of our work together to any third party without your express written consent.

LIMITS OF CONFIDENTIALITY

There are narrow circumstances under which confidentiality may not be maintained. These include:

- Where disclosure is required by a legal authority, court order, or applicable law

- Where there is a reasonable belief that you or another person is at risk of serious harm

- Where disclosure is necessary to prevent an imminent and serious safety concern

In any of these situations, we will inform you of our obligation to disclose whenever it is safe and lawful to do so.

SCOPE OF PRACTICE

Coaching is not therapy, counselling, or medical treatment.

Our role is to partner with you as a thinking partner — to support clarity, resilience, and forward movement. We do not diagnose, treat, prescribe, or provide clinical assessments of any kind.

If at any point the nature of what you are navigating falls outside the scope of coaching, we will tell you honestly and, where it is appropriate to do so, support you in connecting with the right professional resource.

YOUR AUTONOMY

You are the expert on your own life.

Our coaching relationship is built on the understanding that you are a capable, whole person who has the right to make your own choices. We will never impose direction, create dependency, or act in ways that serve our interests over yours. Our commitment is to your growth — not to keeping you in coaching longer than you need to be.

CONFLICTS OF INTEREST

We are committed to full transparency. If a conflict of interest arises in the context of our work together, we will disclose it promptly and take appropriate steps to resolve it — including referring you to another professional if that is genuinely in your best interest.

PROFESSIONAL STANDARDS

Our coaching practice is guided by internationally recognized coaching ethics, including the principles established by the International Coaching Federation (ICF). For reference, the ICF Code of Ethics is available at coachingfederation.org.

CONTACT US

For questions about any of these policies, to request permission to use our content, or to exercise your privacy rights:

5 Fish Ventures Inc.

Shannon Fisher
1731 Stewart Line

Cavan, Ontario, Canada

shannon@shannonafisher.com

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Copyright 2026 5 Fish Ventures Inc. All rights reserved.

Governed by the laws of the Province of Ontario, Canada.